1. DEFINITION 1.1 The word "I", "us" or "we" means Cool-Carz Carmarthenshire/Bedfordshire 1.1 The word "you", "your", "yourself" means the person(s) or business set out as customer(s) on the invoice/receipt forms. 1.2 You acknowledge that the service to you on these terms, and the price referred to on this invoice/receipt and that these terms shall govern the agreement between you and us, for the provision of the service to the exclusion of all other terms. 3. THE SERVICE 3.1 We shall provide the service in a timely and professional manner and you agree, where appropriate, to promptly provide us such assistance as we may reasonably request, to assist us in the provision of services. If you fail to do so, or provide us with inaccurate or incomplete information, we cannot be held liable for any delay, cost or other consequences that may arise. 3.2 You agree to give us all the information we require, to complete our invoice to your insurance company within 7 (seven) days of the completed work. 3.4 If we do not receive all your correct details within 7 (seven) days, you will be liable for the full cost of the amount shown on the invoice. 4. PAYMENT 4.1 In return for the provision of services, you agree to pay us the specified total amount on the invoice. Payments should be made by cash, cheque, credit/debit card within 7 (seven) working days from date of completed work. We reserve the right to charge an admin fee should payment fail to be made, resulting in a court summons, such fee to be in addition to any legal costs and interest. 5.RISK/TITLE. 5.1 Automotive glass repairs are carried out by us at your own risk. In the event of a repair cracking or spreading during the repair process, you will not hold us liable for any compensation, having deemed that we have attempted to repair an already damaged windscreen. 5.2 In the unlikely event of a repair spreading or failing, you should contact us as soon as possible and we will arrange for a technician to inspect or/and re-repair the failed repair. 5.3 In the event that you replace your windscreen without giving us the opportunity to inspect or re-repair the damage, you waiver all claims or liability against us and all its staff/employees, your guarantee is then invalid. 6. LIABILITY. 6.1 We shall not be liable for any losses or damage which you may suffer as a result of relying upon our advice or recommendations, unless we have materially breached these terms. Such advice/recommendations in which case our liability shall be limited to the value of services. In no event shall we be liable for indirect or consequential loss or damage, including loss of profit, caused by any such advice/recommendations. 6.2 Our maximum liability will be to refund the payment for the repair to you or your insurance company, even if you have chosen to prepay for the repair, or to yourself having paid for repair as a “non insurance paid repair”. 7. WARRANTY 7.1 All work carried out by us carries a 12 month (one year) warranty, from the date of completion of repair. This covers the failure of our repairs for any reason other than a repeat impact to your windscreen. 7.2 To make a claim under (7.1) please contact us as soon as possible to discuss your claim and enable to us rectify our service. We will need a photograph of the damage with a covering letter of your claim. We will not be liable for any costs of third parties that try to rectify our service. 7.3 If you or any other third party have attempted to rectify our service, then your guarantee will become void. 7.4 If you have visited us on a site to repair your windscreen, any inspections and/or re-repair(s) will be carried out on that site at a date that suits us and you. If however we have visited you, we will then endeavour to return to carry out an inspection and/or any re-repair(s), at a date that suits us and you. 7.6 Due to the make-up and structure of your vehicles windscreen, all damages are unique and react differently to repairs, therefore we cannot guarantee your repaired damage will be 100% clear and invisible to the naked eye. This is due to moisture and dirt contamination and/or laminated scarring etc. There will always be a small amount of visible scarring of the cracks, no matter how small your damage is, however the strength and stability of the glass in the windscreen will be fully restored. 8. PREPAY GUARANTEE 8.1 We guarantee where you have chosen to pay for the repair(s) that your insurance company will reimburse you minus any excess that applies to your insurance cover and subject to the terms and conditions of your insurance policy. If your insurance company then refuses to reimburse you in writing, after they have received the completed prepay invoice from you, then we will reimburse you the full amount, once we have investigated and received a copy of the letter in writing refusing reimbursement from your insurance company. 9 Customers Details. 9.1 We will not share any of your personal details with any third parties that are not directly linked with us. 9.2 We will only share your personal details with the companies who we liaise and deal with directly to complete the repair(s) of your windscreen. 10 DECLARATION 10.1 By verbal agreement and by signing these invoice/prepay forms I agree and understand all of the above Cool-Carz terms and conditions, 1 to 10.1.
